Progressive Roadside Assistance


Progressive’s Emergency Roadside Assistance exists for your peace of mind. If you purchased Roadside Assistance coverage with your Progressive policy, it’s available 24/7—just call 1-800-776-2778 at any time, and a representative will dispatch a roadside service professional right away. 

What’s included?

If your vehicle has stopped running due to non-accident related events (e.g. mechanical or electrical breakdown), use your roadside assistance coverage to help with:

  • Towing – Whenever your covered vehicle requires more than at-the-scene service, Progressive can arrange to tow it anywhere within a 15-mile radius, or to the nearest qualified repair facility if one doesn’t exist within 15 miles. You will be responsible for the cost of any parts and/or repairs made to your vehicle.
  • Battery Jump-Start – Call Progressive if your battery fails. If possible, it will be jump-started at the scene to help get you on your way.
  • Flat Tire Change – No need to panic if you have a flat. A roadside professional can put the spare tire on your vehicle at the scene.
  • Winching Service – Defined as an at-the-scene service when we can pull your car out of an area with a motor-powered cable or chain. Progressive will offer this service if your car is trapped in snow mud, water or sand within 100 feet of road or highway.
  • Fuel Delivery – If you run out of gas, get the required fuel you need delivered directly to your vehicle. You only pay for the cost of the fuel. The delivery and service are free.
  • Locksmith Service – If your keys are lost, stolen or accidentally locked inside your vehicle, Progressive will dispatch a qualified service provider. You’ll only be responsible for keys/costs to replace them.
  • On Scene Labor – Related to disablement, up to one hour.

Note: The number of roadside events Progressive will cover in any rolling six-month period may not exceed your policy limit in order for coverage to apply.

How to use it?

If you have Roadside Assistance coverage on your policy, the easiest way to use it is to call Progressive at 1-800-776-2778. We’ll send a service provider to you to get you up and running as soon as possible.

It’s that easy!

Whether you’re in your on the road or in your own driveway, a Progressive Roadside Assistance customer service rep is ready to help. We’ll send you some company right away.

Please note: Emergency Roadside Assistance services are provided by Agero and its affiliate companies.  Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, Medical Payments, etc., before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.

If you do not have this coverage on your policy, you can call customer service at call 1-800-876-5581  to add this valuable coverage. l

If you do not have Progressive, please call our Local Authorized agent at Austin Insurance Group 1-512-339-2901  to find out how to get a new policy started.

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