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Does it cost anything to take my driving snapshot?
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No, it's free to enroll in Snapshot.*
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How does a customer get a discount?
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Customers could earn a discount of up to 30 percent per each vehicle they enroll in Snapshot. The discount is based on the number of miles you drive, time of day you drive and how often you make sudden stops. People who drive less, in safer ways and during safer times of day could get a discount. We'll apply any discount you earn about 30 days after you plug in your Snapshot device. Then, when you renew your policy, we'll finalize your driving snapshot, and you can keep saving for as long as you're insured by Progressive. If you make significant change to your policy, we might ask you to take a new snapshot of your driving.
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What is the total benefit of participating
in Snapshot?
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The total discount could be up to 30% per vehicle and is based on the customer's driving behavior. He or she can only save money with Snapshot; the rate will not increase based on information collected from the Snapshot device.
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How does the discount work?
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The discount is based on the customer's driving data as collected by the Snapshot device. Once the customer installs the device and begins driving, they can track their discount online. After 30 days they'll get an initial discount; at renewal they'll set their Snapshot discount percentage, at which time they need to unplug and return the device to Progressive.
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Is there a minimum discount?
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Customers may earn a discount ranging from 0 to 30%. Some customers simply may not qualify for a discount based on their driving habits.
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Is there a fee or potential surcharge
with Snapshot?
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There is no fee to enroll in Snapshot. However, if a customer does not return the Snapshot device, either at renewal or after opting out of the program, Progressive will charge them a $50 fee.
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How do I get the device?
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In seven to ten days after enrolling in Snapshot, you will receive a Snapshot device and details on where to plug it into your car. Then you'll drive as you normally would to take your driving snapshot. (You can track your driving by logging in to your policy at www.progressiveagent.com)
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Can I enroll multiple cars in Snapshot?
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Yes, you can. Once you enroll your cars, you'll receive one Snapshot for each car enrolled.
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When do I install the device?
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As soon as you get it in the mail. Snapshot will not work until the device is installed.
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How do I install the device?
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Once you get your Snapshot device in the mail, just plug it into your car's diagnostic port (usually below the steering column) and drive as you normally would to take your snapshot. Complete instructions come with the device. The customer can also find vehicle specific instructions at fitguide.installment.com/progressive. If you have trouble installing the device, or it's uncomfortable for you to reach the port, please ask someone for help. |
| What type of driving reports can I view? |
Once you log in to your policy online, you can:
- Review specific trips
- Get an overview of your driving habits
- Track your driving by day of the week or time of the day
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Is the device compatible with my car?
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The device is compatible with most cars model year 1996 or newer. Some aren't compatible with the Snapshot device, including vehicles older than 1996, which don't have the diagnostic port that's required for you to use the Snapshot device. |
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What if I don't install the device?
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If you do not install the device after 45 days, you will need to mail the device back to Progressive in the postage-paid box that it arrived in. Make sure you save the box.
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Can I change my mind after I've signed up for Snapshot?
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Yes, you can cancel at any time, and afterward, we won't use your driving data to determine your insurance rate. (NOTE: Alabama customers are an exception to that rule). |
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What happens if the device is unplugged?
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To ensure the best Snapshot experience and to get the proper discount, the device should never be unplugged. If a mechanic or emissions technician (where applicable) temporarilly removed the device to urn a diagnostic check, you should plug it back in immediately upon completion. If the device is not transmitting data due to being unplugged, you may risk losing your potential discount. If the device is accidently unplugged. Progressive will notice the data transmissions have stopped and we will send you an e-mail.
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How can I tell if I'm on target for a discount or can my rates go up based on my driving?
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You can go to your Snapshot page on progressiveagent.com to observe your driving behavior. There you will see if you are on track to earn a discount. Snapshot will not increase your rate based on your driving, you can only earn discounts. |
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What does the Snapshot device track?
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The Snapshot device monitors how, how much, and when you drive. See the terms and conditions included with the Snapshot package, also available online, for more information.
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Does the Snapshot device include GPS
tracking?
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No. The device only tracks data on how, how much, and when you drive using data collected from the vbehicle's onboard diagnostic system.
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Do you permanently track driving
behavior?
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No. We only track your driving behavior for the first policy period that you are enrolled in Snapshot. Then you return the device to Progressive.
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How can I improve my discount with Snapshot?
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Safe habits like these will improve your potential with Snapshot:
- Gentle Braking
- Driving fewer miles than the average driver in your state
- Minimizing driving during peak hours or between midnight and 4am
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Will Progressive share Snapshot data with anyone else?
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We won't share Snapshot data with a third party unnless it's required to service your insurance policy, prevent fraud, perform research or comply with the law. We also won't use Snapshot data to resolve a claim unless you or the registered vehicle owner gives us permission.
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What information does the Snapshot device collect?
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The Snapshot device collects:
- Time of day and vehicles speed, which helps determine how many miles you drive and how often you make sudden stops
- When the device is connected and disconnected from the vehicle
- Vehicle Identification Number (VIN)
The Snapshot device does not contain GPS technology or track vehicle location. It also doesn't track whether you are exceeding the speed limit.
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How long does Progressive keep the driving information I submit?
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To meeet our legal obligations to state departments of insurance, we keep information from Snapshot for the time we determine is required by law. Then, we'll remove personally identifiable information and keep the generic data.
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Who do I call for more information?
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Call Progressive at 1-800-929-3166. Customer service (and device installation help) is available 24/7.
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